First Class Education Group improves learner engagement and reduces inefficient admin work with Totara Learn

First Class Education Group (FCEG) is the parent company for Flight Centre Travel Academy, Flight Centre Business School, Global Academy of Fitness and Evolution Business, which provide a range of Vocational Education and Training (VET) certificates and diploma courses in Australia.

The Challenge

First Class Education Group were dissatisfied with their incumbent LMS and provider and needed a sophisticated, yet easy to use, platform to support the delivery of their programmes, travel and business courses across their variety of providers. 

Advanced reporting on student progress was a key requirement for FCEG. They also wanted each of their brands to have their own ‘look and feel’ so that students clearly recognised with whom they were studying. Having a system that they could easily manage themselves without expensive IT people was also a great advantage and cost saving – it meant the training teams could own the whole system themselves but know there was support from My Learning Space whenever needed.

The Solution

FCEG contacted Australian Totara Partner My Learning Space in 2014 to provide a solution.

My Learning Space supported FCEG and their businesses by setting up and configuring a new LMS, Totara Learn. Branding was also established for each of the businesses through advanced theming, so that students recognised the provider when they logged in.

My Learning Space also provided managed hosting, support, consulting and training services ensuring that FCEG’s businesses quickly reaped the benefits of their investment. 

Finally, an integration with their student management system and various customisations such as ‘Assessor grading’ block helped to bring further efficiencies to the way the businesses managed student data and supported their assessors and students view the information they required more quickly.

The Results

Using their Totara Learn platform, the First Class Education Group has successfully delivered online training to more than 3,000 students, aspiring to careers in business, travel and tourism. The easy-to-navigate platform improved student engagement, which was reflected in an improvement in student survey scores.

The API integration with VETtrak provided seamless data transfer and eliminated inefficient manual data administration, which reduced cost and human error and made reporting more accurate and timely.

We have used many different LMS platforms in the past, but the move to Totara was one of the best decisions we made – giving us an LMS that was not only user friendly for our students but also customisable for our administrators. Thanks to the My Learning Space team for understanding and delivering on our needs. Ashleigh Hunnam, Business Leader, Flight Centre Travel Academy